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Glyph Issues: Error #2025 and Error #2016 Solutions

Glyph Feature Image

[Notice for 27th Jan 2015 Downtime: If you can’t login between Midnight PST until approx. 11am PST, this is because all shards are down for server maintenance + Patch 3.1 update. This down-time is for all Trion games and their websites/forums. Please click here for more information.]

Trion has recently seen an uptick in Error #2025 and Error #2016 issues with Glyph. There are many reasons why this may occur including firewalls, not running Glyph as administrator and others that can potentially be resolved here: #2016 – but a new issue has occurred that you can’t solve on your own because it is one caused by Trion’s firewall.

To get past it, contact Trion Customer Service at support@trionworlds.com with the issue by telling them you are experiencing these errors. Make sure to either use the e-mail address that is connected to your game account or tell them the e-mail address that is connected to your account when you send them an e-mail.

[Source: CM Morgana]

[Another solution? Try closing your Glyph Launcher completely and then re-open it and make sure it isn’t on auto-login. I’ve found (personally) that I get a ton of #2025 errors if I try to login via the Glyph Launcher after a failed auto-login. However, as soon as I close the launcher and re-open it to a non-auto-login ‘session’, I can open up the Glyph Launcher and begin playing RIFT without any issues.

Glyph Issue #2025 2

Go to Settings -> Advanced and untick “Remember My Login” and choose from the drop-down “After Game Launch: Exit Glyph”. This could potentially solve your #2025 Error issues (it did for me)]

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36 Comments on “Glyph Issues: Error #2025 and Error #2016 Solutions”

  1. Laer
    July 30, 2014 at 11:10 pm #

    I always solve the #2025 error by going into “C:\Users\YOUR_USERNAME\AppData\Local\Glyph” (AppData is a hidden folder so you will have to enable the option to see hidden files and folders) and deleting the Cache folder inside. It’s been a while since I had to do it anyways.

    • Derek
      September 4, 2014 at 10:58 am #

      Ty Laer this fixed my issue with the 2025 code. I wasnt able to even load Glyph till
      I deleted the folder.

  2. July 31, 2014 at 10:24 am #

    its been 24 hours since the start of archeage cbe2 and i still cant get into glyph. ive sent an email but nothing has been done. tried everything but still nothing. hope support can help me soon or at least reply or somthing

    • Soli
      July 31, 2014 at 4:00 pm #

      Same exact problem here

    • December 8, 2014 at 8:44 pm #

      How To Solve This Error #2016 Please Help Me X(

    • December 8, 2014 at 8:46 pm #

      Hey Johnrey, try this. Hope it helps!

  3. Roni
    August 5, 2014 at 3:52 am #

    Can’t really start glyph without logging in, if the #2025 happens on glyph login.
    All of a sudden, too. No settings have been changed on my end. I don’t really have time to wait for weeks until I get an answer from support 😦

    • August 5, 2014 at 4:41 am #

      Have you tried closing and restarting Glyph? There’s also other methods that can work including making sure you run Glyph as administrator and as a temporary fix – delete the Glyph AppData folder. Further information about those methods can be found here. I found those methods worked temporarily until I disabled auto-login which completely solved the Error #2025 for me.

      Hope it works out!

    • Roni
      August 5, 2014 at 7:54 am #

      Did find a fix of sorts. Tried everything, disabling firewalls, antivirus, restarting router, removing some appdata (no glyph folder there if through steam) but I also got the same when using the old launcher for PTS, so all those were pointless.
      In the end I removed glyph, started normal with old launcher and went into guest more. Then I managed to boot up the game and when I quit I got to log in normally again.

    • August 5, 2014 at 7:57 am #

      Glad you finally got it resolved. That’s quite a painful work-around though.

  4. Sadokan
    August 31, 2014 at 4:08 am #

    for 10 days I cannot log into the game, and also no response from support. Cannot access any secure page from trion. I don’t know what else I can do. Would like to ask Trion support to look into and if can, to help. I’ve sent email and this is my reference number for the ticket:
    # 140828-001017

    • August 31, 2014 at 4:13 am #

      If it’s Glyph-related, you could try contacting Aahz about it. He’s the Lead Engineer for Glyph. His e-mail is cswiedler@trionworld.com. Hope all works out for you!

  5. Saebin
    September 4, 2014 at 1:42 am #

    I’m having a huge problem with Glyph, I’m going to guess it’s their end though seeing as I’ve tried absolutely everything aswell as I cannot even connect to the site to go on my account, hell can’t even re-download Glyph and everything else is running A-OK on my computer.

    • September 4, 2014 at 1:56 am #

      Comcast is undergoing maintenance right now just in front of Trion’s servers. They have 3 ISPs but Comcast’s maintenance took out their 2nd so they’re moving everything to the 3rd. More information can be found here. No ETA on when servers will be back up.

  6. Dewastatoriks
    September 4, 2014 at 2:19 am #

    hey guys its still not working please fix it soon i just love when a game client have problem. help us her its look like you get a server crash

  7. robin
    September 4, 2014 at 3:49 am #

    why does i get error 2025 all the time now?.. it worked fine yesterday.

    • September 4, 2014 at 4:42 am #

      It’s back up! Was Comcast issues.

  8. Agrijjag
    September 4, 2014 at 4:35 am #

    This is so lame to happen during a beta event!

  9. Lex
    September 4, 2014 at 4:33 pm #

    I cant access “Register Now” with Glyph every time i type any email this happens:
    “Sorry! We are unable to process your request at this time. Try again by refreshing the page.”
    Cant restore the pass i forgot on my old account either, “Forgot Password” leads to blocked page.
    Some other people also have this problem, any idea?

    Consider ive tried allowing glyph/glyph dl through firewall, disabling antivirus, running in safe mode, reinstalling glyph, tried other browsers, and few other things. I recently installed Steam to play Dota 2 and than Glyph for Rift/Archeage but Glyph Site/Forum seems to block me every time few days now.
    Anyone have any idea?

    • September 4, 2014 at 4:39 pm #

      Earlier in the morning they had Comcast maintenance and then Distributed Denial of Service (‘DDoS’) attacks. I can’t access some portions of RIFT and Glyph websites so I’m guessing the DDoS attacks are still on-going. That might be why your ‘Register Now’ doesn’t work.

  10. Calvin
    September 16, 2014 at 8:50 pm #

    My Glyph just dosent patch. It keeps updating every time i try. I tried everything possible but it just dosent work.

    • Calvin
      September 16, 2014 at 8:59 pm #

      This is for Archeage

    • September 16, 2014 at 9:11 pm #

      There’s been several recent updates to Glyph. Would that possibly be the reason why it keeps updating for you? Or are you not actually able to use Glyph?

  11. Pinkles
    April 4, 2015 at 6:15 am #

    I dont know if u still answer questions but ist 2015 and i got the error #2016 and i dont know what to do.I tried deleting it try to contact trion but they idnt answer me so i dont if maybe u can help me.Thanks

    • April 4, 2015 at 11:09 am #

      Have you tried following Trion’s solutions to this issue? You can check them out here.

  12. anonymous
    July 17, 2015 at 8:24 am #

    Wtf is this for a fix? I can’t change it to not auto login, ’cause I can’t log in, duh!
    “Have a problem with your internet? Go to the internet and search for help..”
    I got it fixed by reinstalling glyph and running it as admin, also, I read somewhere that #2025 can be caused by alot of internet traffic, like on a launch of a new game. So sometimes, I guess you just have to wait a little.

    Only the comments helped me here. Good luck everyone :p

  13. Dneira
    September 23, 2015 at 6:37 pm #

    Nothing Seems to work for me, I even uninstalled glyph client, and reinstalled it with the old installer I first downloaded(Because I cant download it again, the url wont load) so… wtf!

    • September 23, 2015 at 9:06 pm #

      If deleting the glph.cfg and running in compatibility mode + run as admin doesn’t work; try restarting your router and restarting your computer. If the issue is not with opening glyph but opening Rift; check to make sure the Glyph client is pointing to your RIFT folder. If all else fails, you’ll need to contact Trion support directly to get it resolved.

  14. October 27, 2015 at 11:56 pm #

    hey @Khortish I also have a problem… with Trove, when glyph says “Authenticating” it takes 30 seconds then it does “error #2025” I also had a problem on getting into my Trion acc. in the website as google says “Website not available” althought my internet is fine. I’m playing on steam.. also I tried an alternate way which is to delete glyph and open the trove.exe the Trove app works but it requires a username and password on the menu I tried my e-mail/username yet it doesn’t allow me to play please heelp….. These problems still exists I wish you could help us

  15. October 28, 2015 at 12:02 am #

    Khortish please help!

    -When I’m going to login my Glyph account. It will go through “Authenticating” then after seconds it will go to “Error #2025” I’ve trying to login many times. Still this happened.
    -It was my first time using Glyph and I wanted to play Trove so bad….
    -I tried an alternate way which is to delete Glyph and open Trove.exe then after that I could play Trove but…. there is a “Username/E-mail and password” required so I tried my account but it says “failed”
    -I’ve searched for solutions still nothing worked… I was thinking to change my ip address (which might be the problem) although I don’t know whether this worked or not.. please give me some solutions for this ERROR #2025

    • October 28, 2015 at 1:19 am #

      Hey Serious; Trove was experiencing some login issues for a good 6hrs+ on the 27th. Perhaps that is what has affected your game? You could try turning off your router, waiting ~10 seconds and then turning it back on to see if that helps resolve the issue. Other that doing some of the possible solutions to Glyph Issues mentioned here (but with Trove in mind), I think the best option would be to contact Trion’s customer support or perhaps PMing GM Fasti.

      Hope you get the Error #2025 resolved!

  16. Dante
    October 28, 2015 at 7:31 am #

    Hey I have a promblem with error 2025 for some odd reason i cant log in ive tried everything uninstalling i talked to the support people and they have not said anything but i thought the update was causing all the trouble but no i still have it it worked for me for 2 seconds then i logged off and i tried to play it again and it did not work i need help please

    • October 28, 2015 at 5:46 pm #

      Hey Dante! Unfortunately beyond what’s mentioned here or CS, the only other possible places which might help resolve your problem with logging in would be any of the support informatiion found under Trion Worlds Support Center. You can also try the RIFT Forums’ “Tech Support” section. Make sure all your drivers and Windows is up-to-date too and try restarting your computer after that to see if it resolves the issue.

  17. trionblows
    December 12, 2015 at 7:19 pm #

    leave it to trion to have a 2 year long issue lel

  18. zoomee
    December 13, 2015 at 1:18 am #

    I have a problem with registering: ”Sorry! We are unable to process your request at this time. Try again by refreshing the page.” I wanted to make another account because of the error 2025 thing, because of it I didn’t play after 2 years and I came back.

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